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COVID-19 Preparedness Measures

Maine Water is has announced several COVID-19 related precautions that it is taking to protect the health and safety of employees, customers and the community while continuing to deliver a reliable supply of safe drinking water.

Among the measures taken:

  • Offices are closed to visitors. Maine Water is still readily available to meet customer needs: phone lines are open for 24-hour emergency service at 1-800-287-1643. Bill payments can be made by mail, phone, online at or at local payment agencies such as Bangor Savings Bank. 

Financial Assistance for COVID-19 related hardships

As always, we will work with customers on payment arrangements if they are having trouble making full payment for their water service at this time.  Maine Water is now offering financial assistance on water bills to customers facing COVID-19-related hardship through a new program called H2O Customer Assistance.

Safety of Drinking Water

Customers should know that tap drinking water is not a known source coronavirus. According to a March 3, 2020 technical report issued by the World Health Organization (WHO), “The COVID-19 virus has not been detected in drinking water supplies, and based on current evidence, the risk to water supplies is low.”

Additionally, the United States Environmental Protection Agency (EPA) states, "The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.

EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective." For more information from EPA, visit their website here.

Customers should continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Water can be used as usual and boiling water is not necessary. 


Continued Information

Maine Water will continue to monitor developments related to the coronavirus and COVID-19, including information from the Centers for Disease Control and recommendations from Governor Mills and will comply with all mandates and recommendations to protect the public health.