Q: How can I become a Maine Water customer?
Q: How do I open an account?
Q: How do I close my account?
Q: How often do you bill?
Q: Why is my water bill higher than I expected?
Q: Can you give me some tips to save on my water bill?
Q: How do I read my bill?
Q: What is an ‘estimated’ bill?
Q: Can I pay my bill online? What payment methods do you accept?
Q: If I leave my home for the winter, should the water be shut off?
Q: How can I access my account to review usage, billings, payments, daily average usage, and other account information?
Q: How much water is in a hundred cubic foot measure?
Q: How can I get my water tested?
A: You first need to determine if we provide water service at your location. Check with a customer service specialist to see if Maine water services your neighborhood. Call us at 1-800-287-1643 or 207.282.1543.
A: To turn on water service or establish it in your name, please contact customer service at 1-800-287-1643 or 207.282.1543. Please have the following information available:
Bills for most residential customers are issued on a quarterly basis (Hartland customers are billed on a monthly cycle). Your first bill will be generated the next time we are in your neighborhood reading water meters.
A: To close an account, please contact customer service at 1-800-287-1643 or 207.282.1543. Please provide the following information:
Our Field Service representative will be at the service address on the date requested, between the hours of 8 a.m. and 3:00 p.m. If a new customer has called to request service at this address, the service person will leave the water on and will take a meter reading for billing purposes. A final bill will be mailed within two weeks after the final read.
A: Most residential customers are billed every three months, while some of our larger business and commercial customers are billed monthly. However, Hartland customers are billed every month regardless of customer class.
A: Quite often higher bills are the result of increased water usage. Adding water using appliances, i.e. a washer or dishwasher, watering a new lawn, filling a swimming pool or using an irrigation system can increase your water usage significantly.
If you have not had any water usage changes of this nature, then you should check your property for leaks.
It is also possible that the bill covers additional days of use if your meter reading was not exactly 90 days after your last reading. Also if your past bill(s) may have been estimated (see "What is an ‘estimated’ bill?" below) and that your current bill is based on an actual reading that will include water usage above the amount estimated. If you have questions about your bill or water usage, please call our Customer Service department at 1-800-287-1643.
A: Visit our Conservation page for tips on water conservation, water calculator and the U.S. Environmental Protections Agency's WaterSense Web site has useful information on how to reduce water inside and outside the home.
A: Visit our How to read your bill Web page which provides an explanation for the line items on our bill. If you still have questions, please call Customer Service at 1-800-287-1643.
A: A bill is estimated when we have not been able to get an actual meter reading. There are several reasons why your bill may be estimated:
If the meter reader left behind a meter reading card because we were not able to gain access to the meter, please follow the card’s instructions for taking the meter reading yourself. This will allow us to issue you an accurate bill. This information can be mailed, e-mailed to firstname.lastname@example.org or phoned in any time at 1-800-287-1643.
It’s also important to make sure the area near your meter pit or the outside meter reading device is clear of debris and vegetation. If you notice the outside reading device is damaged, please call us at 1-800-287-1643 to schedule a repair.
A: You can pay your bill several ways:
A: It all depends on your heating system and how long you will be away. We recommend you contact your plumber to see if your home’s interior pipes and fixtures need to be winterized. This is especially important if you have a hot-water heating system.
If your heat will be shut off for an extended period of time and the plumber drains and winterizes the system, please call us and schedule to have your water service shut off at the street and remove the water meter. There is a turn on fee of $60 associated with this work. However, it may be needed to prevent the pipe that brings water into your home from freezing.
If you decide to leave the heat on while you’re away, it’s best to set your thermostat no lower than 55 degrees and have someone check to make sure your heating system is operating properly.
If you have any questions, please call one of our Customer Service representatives at 1-800-287-1643.
A: Click here and follow the instructions to sign in. You will need to have your account number and service address to access.
A: There are 748 gallons in a hundred cubic feet. If you measure units on your meter you used 2 HCF which equates to 1,496 gallons.
A: The State of Maine provides a list of State Certified Testing Laboratories here.