Maine Water is now offering financial assistance on water bills to customers facing COVID-19-related hardship through a new program called H2O Customer Assistance.
While we have always been ready to work with customers experiencing financial difficulties by setting up deferred payment arrangements, this new program provides qualifying residential customers on approved payment arrangements partial water bill forgiveness.
The program is aimed at assisting those most in need during this difficult economic period so they may continue to access safe, reliable water for drinking and personal hygiene needs.
If circumstances related to COVID-19 are making it difficult to pay your bill, please give us a call as soon as possible to discuss your options at 1800-287-1643.
Maine Water has updated our online billing platform, in partnership with Invoice Cloud. If you are a current auto pay or e-billing customer, for the security of your data, you will be required to update your billing information on our new system. Please note that the 'convenience fee' mentioned in the Invoice Cloud Terms & Condition (Paragraph 9) does not apply to Maine Water payments.
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