Customer Rates, Payment and Billing Options

Rates for water service for Maine Water customers are approved by the Maine Public Utilities Commission (MPUC).

A reliable supply of high quality water is essential to our quality of life. It provides for public health, hygiene, proper sanitation, protection of lives and property through fire protection, and allows for economic development that leads to job creation and tax revenues. At a cost of less than a penny per gallon, Maine Water delivers all of the benefits of high quality water to its customers 24 hours per day. If one were to put a value of having clean, safe water – it would certainly be higher than a penny per gallon!

 Your cost for water service will depend on how much water you actually use and which water system provides your water. As Maine water has acquired smaller water systems, each system has its own set of rates, some higher and some lower than Maine Water. For a rate schedule that applies to your system please see our Rate Schedules or call a customer service representative at 1-800-287-1643.

Payment Options

Customers have several convenient options for paying their Maine Water bill. Payments may be made by using any one of the following options:

• Pay your bill online with most major credit cards, your debit card, Apple Pay, Google Pay, PayPal or Venmo
• Sign up for electronic billing/payment online.
• Pay by mail with a personal check in the envelope provided with your paper bill. Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.
• Pay by personal check, cash or money order in person at any of our payment agencies across the state.

Billing Options

Customers have several options for receiving their Maine Water bill. Statements may be received by using either of the following options:

• Paper Statement - receive you paper statement in the mail
• Electronic Billing - receive your statement via e-mail