Due to COVID-19, Maine Water had temporarily suspended meter reading in April. For most of our customers, our meter readers read the meter once a quarter at your home and a bill is produced. For some customers, who were due to have their meter read in April, an estimated bill, was produced, typically based on your own account usage history.
In accordance with guidelines from the Centers for Disease Control (CDC), and state officials, we have resumed meter reading as of May 1, 2020 and meter readers are once again in the field, with appropriate health and safety precautions employed.
You may have received an estimated bill if your meter was scheduled to be read during April. Please see below to answer some of the most common questions about estimated billing.
How does estimated billing work?
For most of our customers with a consumption history, Maine Water will look at your prior year’s usage during the same time period to determine an estimated usage for your home.
Now that we have resumed meter reading, any difference between your estimated usage and actual usage will be automatically adjusted on your next bill.
How can I tell if my bill has been estimated?
If your current read was estimated it will state “Estimate” under Meter Reading Data, Type.
What happens now that you’ve started reading meters again?
Now that we have resumed on premise meter reads, we will be able to determine how much water was actually used since the last time the meter was read. If your actual usage was less than your estimated usage, you will receive a credit on your bill if you were overcharged. If your actual usage was higher than your estimated usage, you will be billed for the difference.
Do I have to pay the estimated bill?
We appreciate your responsiveness to paying your water bill for the service that has been provided.
If you are having difficulty paying your bill, please contact our office by phone at 1-800-287-1643 or via email at firstname.lastname@example.org. We’re here to help you through this difficult time.
Are existing meter reads included on current bills?
Yes, an estimated bill will look exactly the same as a typical bill. However, it will have state under the read type that it is “estimated.”
How do you estimate my bill if I wasn’t living at this address a year ago?
We look at recent usage and trends for typical homes.