For the first time in seven years, Maine Water has filed an application with the Maine Public Utilities Commission (PUC) for increased water rates in its Biddeford and Saco Division, serving customers in Biddeford, Saco, Old Orchard Beach, and Scarborough. Upgrades to the water system of close to $8 million and increased operating costs since the last time rates were changed are driving the requested $1.7 million increase in revenue. The Company requested that the increase be phased in over two years to minimize impacts on customers.
Maine Water Company is pleased to announce Kevin Frazier has completed the Maine Joint Educational Training Coordinating Committee (JETCC) Management Candidate School (MCS). Kevin received a diploma for his accomplishments in completing the 12 month program in September that included intensive training, networking, and skill development coursework.
For more than a year, Maine Water has offered its successful Linebacker® service, a water service line protection program, to its customers across the state. Linebacker® is an optional program that customers may enroll in to cover the cost of repairing the water service line, the water line that provides water from the curb line into the home. The cost of a typical water service repair can exceed $2,500.
Maine Water has announced that its new office in Saco will open on September 8. The new office at 93 Industrial Park Road will house all of Maine Water’s business staff, including the customer service operation that was formerly located at 181 Elm Street in Biddeford. The office hours will continue to be 7:30 am to 4:30 pm Monday through Friday and the phone number of (207) 282-1543 remains unchanged. Customers can also call 1-800-287-1643 to reach Maine Water at any time.
Maine Water has announced that its business office at 855 Rockland Street in Rockport will close to customers at the end of the day on September 5. The closing is part of a plan announced in April that allows the Company to consolidate its customer service and other business functions in a single location. Customers will continue to be able to reach our customer service team at 800-287-1643 or 207-282-1543 and can make payments online 24 hours a day at www.mainewater.com, or at Hannaford’s in Camden and Rockland, and any Bangor Savings location.
The Maine Water Company has announced employee promotions and changes in responsibilities related to its merger with the Biddeford & Saco Water Company earlier this year, and as a result of its accelerated infrastructure replacement program throughout the state. Maine Water serves 32,000 customers, or about 85,000 people throughout 21 Maine communities following the merger.