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Pay Your Bill

Convenient options. Useful information. All about your bill.

Manage payments through your account, set up auto pay, or make a one-time payment without signing in—whichever you find most convenient.

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Other ways to pay

If you are not interested in online bill pay, please find other convenient ways to pay your water bill.

 

Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.

Remittance Address:
The Maine Water Company 
P.O. Box 70700
Philadelphia, PA 19176-0700

 

Call 1.855.718.1472

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A guide to your water bill.

The charge includes a fixed amount that is billed each billing period based on the size of the meter as well as for any additional water usage. The Water Charge shows usage in units of gallons or cubic feet depending on the water meter. Water is billed per 100 cubic feet or 1,000 gallons whichever is applicable to your meter.

Sample of a Maine Water bill with Water Charge section highlighted

WISC projects include replacement of aging water mains, valves, hydrants, storage tanks, treatment equipment, control systems and other assets that are needed to provide dependable water service. The cost of completed WISC projects are recovered through a surcharge on customer bills.

Sample of a Maine Water bill with Water Infrastructure Charge section highlighted

Your bill may also include a charge for Maine Water’s optional Linebacker® Protection Program. Linebacker protection is available to residential customers to repair or replace the water service line (no greater than 1.5” in diameter) from the company owned curb valve up to and including the first hand valve before the meter. The fee is $85 on an annual basis.

Sample of a Maine Water bill with Linebacker charge section highlighted

Sample of a Maine Water bill with Water Charge section highlighted
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Tariff Schedule

View the current rates in your community by system below. Or call Customer Service at 1.800.287.1643.

Biddeford/Saco Division

Biddeford, Saco, Old Orchard Beach and Scarborough (Pine Point)

View rates

Bucksport Division

Bucksport

View rates

Camden/Rockland Division

Camden, Rockport, Rockland, Owls Head, Thomaston, Union and Warren

View rates

Freeport Division

Freeport

View rates

Greenville Division

Greenville

View rates

Hartland Division

Hartland and part of Palmyra

View rates

Kezar Falls Division

Parsonsfield, Porter and Hiram

View rates
image of a utility shed on Straitsville reservoir

Oakland Division

Oakland

View rates

Millinocket Division

Millinocket

View rates

Skowhegan Division

Skowhegan

View rates

Special Charges

Includes charge for service charges, frozen meters, bulk water sales, collection fees and jobbing fees, etc.

View rates
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Estimated Billing

What is an estimated bill?

A bill is estimated when we have not been able to get an actual meter reading. There are several reasons why your bill may be estimated:

  • If the meter is located inside your home, we may not have access or the equipment that allows us to read the meter from outside doesn’t work
  • The meter may be damaged
  • Water meters operate like a car odometer. If one dial is between digits when the meter reader is there to take a reading, that reading may not be accepted. This is a temporary situation, and it is unlikely to occur on a regular basis.
  • Possible failure of the meter reading equipment or cut touch pad wire

If the meter reader left behind a meter reading card because we were not able to gain access to the meter, please follow the card’s instructions for taking the meter reading yourself. This will allow us to issue you an accurate bill. This information can be mailed, emailed to customerservice@mainewater.com or phoned in any time at 1.800.287.1643.

It’s also important to make sure the area near your meter pit or the outside meter reading device is clear of debris and vegetation. If you notice the outside reading device is damaged, please call us at 1.800.287.1643 to schedule a repair.

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Support

Need to speak to someone?

Customer Service Inquiries and 24 hour Emergency Service:

1.800.287.1643